Many of our products are specifically formulated to be gentle on sensitive skin, like our Gentle Embrace Cleansing Bar and the Gentle Radiance Serum. We always recommend performing a patch test before using any new product. For a curated selection, please explore our Gentle & Soothing Care collection.

The J Effect is a 100% cruelty-free brand. The majority of our products are vegan; however, a few formulas contain ethically sourced ingredients like Honey or Milk Lipids. Please refer to the full ingredient list on each product page for specifics.

We are proud to say that all The J Effect products are lovingly crafted right here in the USA.

Welcome! We're so happy you're here. A great starting point is our foundational routine: the Gentle Cloud Cleanser, the Rose Harmony Balancing Tonic, and the Velvet Water Gel Cream. For a more personalized recommendation, we invite you to explore our Shop by Concern collections.

Many of our products are gentle enough for use during pregnancy or breastfeeding. However, some of our more active formulas contain ingredients like Retinoids. We always recommend consulting with your healthcare professional before introducing any new products into your routine during this special time.

On each product, you will find a Period After Opening (PAO) symbol (it looks like an open jar) with a number followed by an "M" (e.g., "12M"). This indicates how many months the product will remain fresh after it has been opened. Our fresh, natural scrubs have a shorter lifespan, which is noted on their labels.

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and other secure payment methods available at checkout.

Our team works quickly to process and ship orders. If you need to request a change or cancellation, please contact us immediately at care@thejeffect.com with your order number. While we cannot guarantee changes can be made once an order is in processing, we will do our absolute best to assist you.

Yes! The best way to stay informed about new product launches, special offers, and exclusive events is to join our email community. You'll also receive 15% off your first order when you subscribe.

Please allow 2-3 business days for our team to carefully prepare and pack your order for shipment from our facility in the USA.

Once your order ships, you will receive a confirmation email containing a USPS tracking number. You can use this to follow your package's journey to your doorstep. For more details, please see our Shipping & Delivery page.

Yes! We are delighted to ship to a select community of international destinations across North America, Europe, and the Asia-Pacific region.

For the complete, up-to-date list of countries we ship to, as well as detailed information on international shipping costs and customs, please visit our full Shipping & Delivery Policy.

Your satisfaction is our priority. We gladly accept returns for items that arrive damaged or defective within 30 days of receipt. Due to the personal nature of skincare, we cannot accept returns on opened or used products for safety and hygiene reasons. For full details, please read our Returns & Exchanges policy.

We are so sorry to hear that! Please contact us immediately at care@thejeffect.com with your order number and a photo of the damaged item, and we will be happy to assist you with a replacement or refund.