full-width banner image that conveys quality and integrity. The ideal shot is a minimalist, close-up photograph of a perfectly sealed skincare product box, perhaps with our custom tissue paper peeking out. This visually reinforces the core concepts of hygiene and product integrity from the very beginning.

Returns & Exchanges

Our commitment to your satisfaction and safety.

Our Promise

We have an unwavering commitment to the quality of our formulas and our dedication to making things right if a product arrives damaged, defective, or is lost on its journey to you.

For Your Safety & Well-Being

Due to the personal nature of skincare, we cannot accept returns on any opened or used items. This is our commitment to the health, safety, and purity of the products every single customer receives.

If Something Isn't Right

Contact Us Within 30 Days

Email our team at care@thejeffect.com with your order number.

Provide a Photo

Please attach a clear photograph of the damaged or defective item.

We'll Make It Right

Our team will review your claim and get back to you with a solution.

Frequently Asked Questions

If your claim is approved, we will gladly send a replacement or issue a full refund. Our team will review your submission and get back to you within 2-3 business days with next steps.

If your package hasn't arrived, please contact us within 30 days of your order date. We'll work with our shipping partners to track your package and provide a replacement if it's confirmed lost.

Please double-check your shipping address before completing your order. If a package is delivered to an incorrect address due to customer error, we cannot be responsible for replacement or refund.

We Are Here For You

Your trust means the world to us. If you have any other questions about our policies, please don't hesitate to get in touch.

Contact Our Care Team